Matson Vehicle Pickup
Matson pickups run on a booking number. We call Matson with your vehicle’s information to get one, then schedule your pickup appointment. You don’t need a TWIC card and you don’t go inside: our TWIC-credentialed escort enters, locates the vehicle and brings it to the gate.
- Days
- Monday to Friday
- First step
- We get a booking number from Matson
- TWIC card needed
- No
- Escort from
- $95
How pickup works at Matson
Send us your paperwork
Send the items listed below. Your Delivery Order must name Ship2Shore Booking in the “Local Delivery or Transfer By” box.
We call Matson
We call Matson with your vehicle’s information to get a booking number.
We schedule the appointment
With the booking number, we schedule your pickup appointment.
Your escort finds the vehicle
The TWIC-credentialed escort goes in, locates your vehicle and brings it to the gate. A jump start, air and two gallons of gas are included if needed so it can leave.
Condition report and handoff
A condition report is completed at the gate, with photos and video when required, and signed at handoff.
Days and notice
We pick up at Matson Monday to Friday. All ports are closed on weekends.
The appointment can only be set after Matson gives us a booking number, so send your paperwork as early as you can, then call (310) 748-0040 if you have a date in mind.
Port and terminal hours can change. Availability depends on the port’s schedule and on whether your vehicle and paperwork are cleared before pickup.
What you need to send us
- Delivery Order
- Vessel name
- Bill of Lading number
- VIN
Your Delivery Order must name Ship2Shore Booking in the “Local Delivery or Transfer By” box.
What it costs
- TWIC vehicle escort: $95
- Military / PCS escort: $80 ($15 off)
- Hotshot port service: from $200
- Heavy equipment: $325
A jump start, air and two gallons of gas are included if needed so the vehicle can leave the port. Electric and hybrid vehicles, and anything more involved, go to the port’s professional mechanic. You pay after handoff, by credit or debit card through a secure invoice link, Cash App, Venmo, Zelle or Apple Pay.
Need your vehicle moved after pickup? Call us and we'll connect you with a carrier.
Questions
What is the booking number?
It is the number Matson gives us when we call with your vehicle’s information. We use it to schedule your pickup appointment.
Do I need a TWIC card?
No. You never need a TWIC card and you do not go inside. Our TWIC-credentialed escort enters for you.
Is Matson open on weekends?
No. We pick up Monday to Friday, and all ports are closed on weekends.
What if the vehicle is electric or needs more than a jump start?
Electric and hybrid vehicles, and anything more involved, go to the port’s professional mechanic. A jump start, air and two gallons of gas are included if needed.
Book your Matson pickup
Book online or call (310) 748-0040.
Call or text (310) 748-0040. If we're on a pickup and can't answer, our automated assistant will take your request and a dispatcher will call you back.